Management & Manufacturing
A simple, intuitive and a pleasantly bright user interface design has helped our customers to arrange their funeral ceremonies without additional stress. The solution is good at easing the heavy burden at the most difficult time. From the product side, the new solution has given us the chance to bring new digital opportunities to funeral services in Latvia, Lithuania, Finland and Sweden.Lauri Maldre, CEO Tallinna Krematoorium AS
Challenges
- Working our way through a complex mix of technical and business requirements.
- Looking for automation and optimization opportunities in existing processes.
- Involving all key stakeholders in the planning process to meet the expectations.
- Delivering scalable and secure solutions that are backward compatible.
- Encouraging the client to think outside of the box.
Process
- Diving into business goals, key stakeholders and expected outcome.
- Mapping user journeys with their key characteristics and expectations.
- Drafting service flows to discover new opportunities for business development.
- Prototyping and testing the feasibility of the designed solution before moving on to agile development process.
- Heavy testing – cross-browser, cross-device, functional testing, security tests.
- Pro-active support & helpdesk.
Results
20% faster service
20% faster service and shorter waiting lines mean that 20% more customers can be served during the workday.
Decreasing unnecessary communication
50% decrease in unnecessary direct P2P communication. It now takes less time to sync information between parties.
Serving more clients with the same amount of time
+2 new client representatives can now serve multiple clients simultaneously.
Index
An Award-winning Website and Rebrand for Katana ERP
Project Management
Brand Design
Web Design
UX/UI
Animation
Front-end
Back-End
DevOps
An Award-winning Service Design Overhaul for Tallinn and Tartu Crematorium
Service Design
Business Analysis
UX/UI
Front-End Development
Back-End Development
Branding and Web Design for a SaaS Tool Creator – Geomining
Art Direction
Visual Identity System
Illustration
Project Management
Web Design
Front-end
Back-end
Building a New Standard in Construction with Bauhub – Fresh Brand and Website
Branding
Graphic Design
Art Directing
WebGL Garden Assembly Web Application for Garden Builder
UX/UI
Technical Analysis
Front-End Development
Back-End Development
Testing
Multisite Solution for Modern Shipyard Baltic Workboats
UX/UI
Front-End Development
Back-End Development
Testing
Website for The International Cybersecurity Community – EU CyberNet
Project Management
UX/UI Design
Front-End Development
Back-End Development
Devops
